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Leumit Health Services is dedicated to making its services accessible to all clients, recognizing the right of people with disabilities to receive equal, respectful, and accessible care. We are continuously working to improve accessibility across our medical centers, website, app, and digital services, alongside training our teams and providing tailored phone support. Here, you can find detailed information about the adaptations we have made and how we continue to enhance accessibility for you.
We are committed to investing significant efforts and resources to enhance the accessibility of our website, mobile app, and services provided through Leumit’s digital platforms. Our goal is to ensure that the majority of users can navigate and use these services easily and comfortably.
The accessibility of our website and app is part of a broader effort to make Leumit’s medical centers and services accessible to individuals with special needs, ensuring inclusive and equitable healthcare for all.
Leumit offers a variety of communication channels and remote services, allowing you to choose the most convenient way to get in touch and receive support. Below, you will find detailed information on all available contact options for clients with disabilities, including phone, fax, SMS, email, and other digital platforms.
Additionally, we provide a wide range of digital tools and services through our website and mobile app, enabling you to access healthcare services without the need to visit our medical centers.
Leumit Online
Leumit customers who have service animals are welcome to keep the service animals by their sides while at the medical centers, while undergoing an examination, receiving treatment, or during hospitalization.
Exemptions include:
Leumit offers a wide variety of tools that are adapted to deaf and hard of hearing people, in order to enable them to communicate effectively with all the various factors in Leumit, such as the medical teams, customer service, etc.
We adapted the services offered to all our customers, including customers living with visual or reading disabilities. As part of the adaptations, we ensured the accessibility of Leumit's website and the app on IOS and Android, and includes adaptations for the visually impaired, for those with hearing impairments, and for all those with motor impairments. An accessibility test was carried out by the Philosopht company with reference to contrast colors, working with a screen reader, accessible alternative text, the ability to navigate using tab order and the size of text and the size of clickable items.
For the convenience of our clients, we have established a medical translation service center, offering interpretation in sign language (Simulant), as well as English, Arabic, Russian, French, Amharic, and Tigrinya.
Medical Services in Your Own Language
Leumit is committed to ensuring the continuity of services during emergencies, including wartime situations, while maintaining full accessibility in accordance with the Equal Rights for Persons with Disabilities Law. Emergency protocols have been adapted to ensure that all clients can receive clear and accessible information and guidance.
All medical centers are equipped with accessible emergency signage, directing clients to protected areas, and the website provides emergency procedures in an accessible format. Additionally, branches with dedicated emergency accessibility are clearly marked on the website, allowing clients to choose the most suitable medical center for their needs.
Through the link, you can search in Hebrew for Leumit medical centers, view available services and operating hours, and find a list of accessibility adaptations implemented for our clients. Clients with mobility impairments are encouraged to visit the nearest accessible medical center.
Each medical center on the website is marked with the following icons, indicating its level of accessibility:
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Disabled parking – Availability of designated parking spaces for people with disabilities. |
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Accessible pathway – A step-free, wheelchair-accessible entrance to the medical center. |
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Accessible restrooms – Availability of restrooms adapted for individuals with disabilities. |
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Elevator – Presence of an elevator in the medical center. |
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Availability of hearing assistance devices. |
Each medical center on the Leumit website is marked with icons that indicate its level of accessibility. By searching the website, you can check the accessibility level of each center and the emergency accessibility adaptations available.
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Accessible Security Room – The medical center includes an accessible security room. |
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Accessible Restrooms – Restrooms in the security room are adapted for individuals with disabilities. |
We are continuously working to improve our services to ensure maximum accessibility for all our clients. If you encounter any issues, please feel free to reach out to us through one of the following methods.
Leumit’s customer service representatives are happy to assist you with any inquiry. Our service center provides a wide range of information, consultation, and appointment scheduling—all in one quick, efficient, and professional phone call.
Call us at 1-700-507-507 or dial *507 from any mobile phone.
Click the link to submit a written inquiry to a customer service representative via our website.
Leumit’s Accessibility Coordinator, Galit Shtain, is available to assist you.
Click the link to access the Accessibility Contact Form on Leumit’s website.
It is also possible to submit public inquiries in writing.
Fax number: 1533-6949614
Click the link to access the Public Appeals Contact Form on Leumit’s website.
